Privacy Policy

Understand how Crypto Investec collects, uses, and protects your personal information. Your privacy and data security are our top priorities.

Effective Date: 26/01/2024

CryptoInvestec is committed to protecting the privacy and confidentiality of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By accessing or using CryptoInvestec, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Identification documents (e.g., passport, national ID) for verification

1.2 Financial Information

  • Payment details (e.g., bank account or wallet information)
  • Investment transaction records

1.3 Technical Information

  • IP Address
  • Browser type and version
  • Device information
  • Platform usage data

1.4 Communication Information

  • Customer support inquiries
  • Chat logs or messages sent via the platform

2. How We Use Your Information

We use your information for the following purposes:

2.1 Platform Operations

  • To process and manage your investments
  • To calculate and credit your profits
  • To facilitate withdrawals and other transactions

2.2 Security and Verification

  • To verify your identity and prevent fraud
  • To comply with legal and regulatory requirements

2.3 Communication

  • To send updates about your investments
  • To respond to customer support requests
  • To notify you about changes to our platform, policies, or terms

2.4 Improvement and Analytics

  • To analyze user behavior and improve platform functionality
  • To customize your user experience

3. Information Sharing

We do not sell or rent your personal information. However, we may share your information with:

3.1 Service Providers

Third-party vendors who assist with payment processing, verification, or technical support.

3.2 Regulatory Authorities

Government or regulatory bodies as required by law.

3.3 Legal Obligations

If necessary to protect our legal rights, enforce our Terms and Conditions, or respond to legal processes.

4. Data Security

4.1 We implement robust security measures, including encryption and access controls, to protect your information.
4.2 Despite our efforts, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have the following rights regarding your information:

5.1 Access and Correction

  • You may request access to your personal information and update or correct inaccuracies.

5.2 Deletion

  • You may request the deletion of your personal information, subject to regulatory or contractual obligations.

5.3 Opt-Out

  • You may opt out of marketing communications by following the unsubscribe instructions in our emails.

6. Retention of Information

We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your experience on our platform. You can control cookie settings through your browser.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

9. Updates to This Policy

CryptoInvestec reserves the right to update this Privacy Policy at any time. We will notify users of significant changes via email or platform announcements.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:
Email: privacy@cryptoinvestec.com

Last Updated: 16/09/2024